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Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking
repair and refit light vehicle tyres and tubes AURTTB101 Inspect and service braking systems AURTTJ011 Balance wheels and tyres Elective Units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAFA103 Communicate effectively in an automotive workplace AURAKA001 Use information technology systems AURATA005 Estimate and quote automotive mechanical and electrical repairs If you require RPL Kits with comprehensive benchmarking
The LLN Kits include:
aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking
ERF Checklist-FSKDIG002 Use digital technology for routine and simple workplace tasks SLE Units of competency BSBOPS404 ImplementPlease contact us for more information!
