Assessment Kit-FBPFST5007 Monitor the development and implementation of a food QA system Certificate II aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace relationships BSBOPS502 Manage business operational plans BSBPEF502 Develop and use emotional intelligence BSBTWK502 Manage team effectiveness Elective units BSBCMM412 Lead difficult conversations BSBCRT512 Originate and develop concepts BSBFIN501 Manage budgets and financial plans BSBLDR522 Manage people performance BSBOPS504 Manage business risk BSBPEF501 Manage personal and professional development If you require RPL Kits with comprehensive benchmarking

Units of competency CUACMP311 Implement copyright arrangements CUAPHI312 Capture photographic images CUAPHI411 Capture images in response to a brief BSBPMG430 Undertake project work CUAPHI313 Process photo images CUADIG303 Produce and prepare photo images * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and environment policies and procedures FWPCOR3203 Evaluate fire potential and prevention HLTAID003 Provide first aid Elective units AHCWRK302 Monitor weather conditions PUAFIR303* Suppress wildfire PUAFIR309* Operate pumps AHCMOM301 Coordinate machinery and equipment maintenance and repair FWPCOT3259 Operate a four wheel drive on unsealed roads FWPCOT3260 Recover four wheel drive vehicles FWPFGM3214 Operate a four wheel drive in a towing situation If you require RPL Kits with comprehensive benchmarking

Assessment Kit-FBPFST5007 Monitor the development and implementation of a food QA system Certificate II aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of