ERF Checklist-TLII5018 Manage customer service ACM All purchasers agree to CAQA’s

All purchasers agree to CAQA’s Licence Agreement prior to download or delivery

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINS302 Organise workplace information HLTAID011 Provide first aid BSBFIN302 Maintain financial records BSBOPS304 Deliver and monitor a service to customers CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

machinery and equipment AHCPCM303 Identify plant specimens AHCPCM404 Recommend plants and cultural practices AHCWRK404 Implement quality assurance procedures AHCWRK409 Supervise work routines and staff performance BSBLDR414 Lead team effectiveness If you require RPL Kits with comprehensive benchmarking

Units of competency RIICCM206D Support plant operations RIICRC323E Insert tie bars in fresh concrete If you require RPL Kits with comprehensive benchmarking

ERF Checklist-TLII5018 Manage customer service ACM All purchasers agree to CAQA’sPlease contact us for more information!