Learning and Assessment Kit-CPPCLO3107 Clean external surfaces Training and Assessment Strategy aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency AHCAGB523 Interpret and use agricultural data AHCAGB516 Select and implement a GIS for sustainable agricultural systems If you require RPL Kits with comprehensive benchmarking

prepare and administer a construction contract CPCCBC4006 Select

Units of competency CPCCBC4009B Apply legal requirements to building and construction projects BSBWOR402A Promote team effectiveness CPCCBC4002A Manage occupational health and safety in the building and construction workplace If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-CPPCLO3107 Clean external surfaces Training and Assessment Strategy aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to