Unit Knowledge Guide-BSBCUS402 Address customer needs EAL Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITHIND004 Work effectively in hospitality service SITXCCS007 Enhance customer service experiences SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A BSBSUS401 Implement and monitor environmentally sustainable work practices Group B SITHFAB002 Provide responsible service of alcohol Group B SITHFAB004 Prepare and serve non-alcoholic beverages Group B SITHFAB005 Prepare and serve espresso coffee Group B SITXFSA001 Use hygienic practices for food safety Group B SITXFSA002 Participate in safe food handling practices Group B SITXHRM002 SMaintain the quality of perishable items Group B SITXWHS002 Identify hazards

policies and procedures in the construction industry CUASTA413 Operate flying systems CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level If you require RPL Kits with comprehensive benchmarking

MEM13002 Undertake work health and safety activities in the workplace If you require RPL Kits with comprehensive benchmarking

Units of competency FBPVIT2007 Tend containerised nursery plants FBPVIT2001 Bench graft vines FBPVIT2012 Identify and treat nursery plant disorders FBPVIT2016 Carry out hot water treatment FBPVIT3006 Field graft vines FBPVIT2009 Plant vines by hand FBPVIT2005 Maintain callusing environment FBPVIT2002 Carry out potting operations FBPWIN2001 Perform effectively in a wine industry workplace FBPVIT2006 Obtain and process rootlings BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-BSBCUS402 Address customer needs EAL Core units BSBDIV501 Manage diversityOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner