Assessment Kit-ICTSS00093 Telecommunications Linesworker HFC Skill Set Qualification aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units CHCCOM003 Develop workplace communication strategies CHCDIV001 Work with diverse people CHCLAH001 Work effectively in the leisure and health industries CHCLAH002 Contribute to leisure and health programming CHCLAH003 Participate in the planning

knives and guides * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBHRM521 Facilitate performance development processes BSBHRM522 Manage employee and industrial relations BSBHRM523 Coordinate the learning and development of teams and individuals BSBHRM524 Coordinate workforce plan implementation BSBHRM527 Coordinate human resource functions and processes BSBOPS504 Manage business risk BSBWHS411 Implement and monitor WHS policies

Assessment Kit-ICTSS00093 Telecommunications Linesworker HFC Skill Set Qualification aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of