Learning and Assessment Kit-ICT30120 Certificate III in Information Technology (Generalist IT Support) ELICOS Resources CAQA’s LLND Kit is a

CAQA’s LLND Kit is a complete

remove and replace heavy electric vehicle rechargeable energy storage system AURHTB101 Diagnose and repair heavy vehicle air braking systems AURHTD102 Diagnose and repair heavy commercial vehicle steering systems AURHTD103 Diagnose and repair heavy commercial vehicle suspension systems AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURTTA006 Inspect and service hydraulic systems AURTTQ001 Inspect and service final drive assemblies Elective Units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURAFA103 Communicate effectively in an automotive workplace AURAKA001 Use information technology systems AURATA005 Estimate and quote automotive mechanical and electrical repairs AURETD101 Diagnose and repair electronically controlled steering systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMOPS212 Use organisation computers or data systems TAEDEL301 Provide work skill instruction MSMWHS300 Facilitate the implementation of WHS for a work group MSS403011 Facilitate implementation of competitive systems and practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-ICT30120 Certificate III in Information Technology (Generalist IT Support) ELICOS Resources CAQA’s LLND Kit is aOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to