Learning and Assessment Kit-BSBWRK411 Support employee and industrial relations procedures MSM Core units SITTIND001 Source and

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITXINV002 Maintain the quality of perishable items SITXHRM001 Coach others in job skills SITHIND001 Use hygienic practices for hospitality service SITXFSA001 Use hygienic practices for food safety SITHFAB002 Provide responsible service of alcohol SITHFAB004 Prepare and serve non-alcoholic beverages BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others SITXWHS002 Identify hazards

aggressive or abusive customers SIRXSLS002 Follow point-of-sale procedures SIRXIND002 Organise and maintain the store environment SIRRRTF001 Balance and secure point-of-sale terminal SIRXSLS001 Sell to the retail customer SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines If you require RPL Kits with comprehensive benchmarking

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAWHS313 Apply work health and safety practices in a live production environment RIIWHS204E Work safely at heights CUASTA413 Operate flying systems CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level If you require RPL Kits with comprehensive benchmarking

Units of competency MSS402051 Apply quality standards MSFGG3039 Manually move glass MSFGG3030 Process glass by automatic machines MSFGG3042 Process glass by semi-automatic machines MSFGG3041 Manufacture insulated glass units MSMWHS300 Facilitate the implementation of WHS for a work group If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-BSBWRK411 Support employee and industrial relations procedures MSM Core units SITTIND001 Source andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to